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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] We have received a claim at Amazon UK the other day. It was due to our sel...

Original Texts
先日、当社はA社より英国Amazonにおいてクレームを受けました。

理由は御社が日本向けに生産された商品を当社が英国Amazonで販売したことです。

当社ではこの事実を把握し速やかに英国での販売を取りやめました。当社は御社の権利を侵害するつもりはなく、今後一切御社の商品を販売することはありません。

A社にはこの状況を弊社から伝えましたが返信がなく大変困っています。

そこで大変お手数ですが御社もしくはA社より、Amazonに対してクレームの取り下げを行っていただけないでしょうか？
kanon84
Translated by kanon84
The other day, our company received a claim from Company A on Amazon UK.

The reason for this was that we sold products that your company produced for Japan on Amazon UK.

We understood this fact and quickly stopped the sales in the UK. We did not have any intention to violate your company's rights, and will never again sell your products.

We let company A know about this situation, but we have not received a reply and are troubled.

We are truly sorry for the inconvenience, but could you or Company A remove the claim on Amazon for us?

Result of Translation in Conyac

Number of Characters of Requests:
237letters
Translation Language
Japanese → English
Translation Fee
$21.33
Translation Time
9 minutes
Freelancer
kanon84 kanon84
Senior

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kanon84's Public Translations

Envío mis productos a México.
Creo que tardan entre 15 y 20 días en llegar empezando a contar desde el día del envío.
También puedo utilizar un servicio de envío más rápido por un precio de 10 dólares adicionales.
En ese caso, los productos le llegarían en 10 días más o menos.
Gracias por su consideración.
Japanese → Spanish
Gracias por ponerse en contacto con nosotros.

Sentimos profundamente que todavía no haya recibido su producto.

Normalmente nuestros productos no tardan más de un mes en llegar a su destino, por lo que podría darse el caso de que esté retenido en aduanas en España, o se haya perdido en tránsito.

Nos gustaría proceder con una de las dos siguientes opciones. Por favor, indíquenos cual es su preferida.
1. La devolución íntegra de su dinero
2. El reenvío del artículo

Por favor, ¿podría ponerse en contacto con nosotros para indicar qué curso de accion prefiere que tomemos?

Una vez más, reciba nuestras más sinceras disculpas por las molestias.
Japanese → Spanish
¡Hola!
Muchas gracias por tu compra.
El producto que has elegido es AAAAA.

Este producto es un kit de maqueta que necesita ser montado, y es muy popular.

Te lo enviaremos tan pronto como terminemos con los preparativos necesarios.

El número de envío será introducido a My ebay también en su momento.

Si por alguna razón como un accidente durante el envío el producto estuviese roto o presentase algún problema cuando le recibas, por favor contacta con nosotros inmediatamente.

Haremos todo lo posible para que quedes satisfecho con tu compra.

Gracias por tu paciencia.
Japanese → Spanish
Hello.
I do not think that the item is broken.
It is not possible that only one of the sounds does not work, so it sounds like it is perfect.
If you take a little more time to adjust the guitar and the pick-up, it will sound.

Please take it to a Roland distributor in your country to have it checked there.

We will give you a partial refund or an exchange if necessary, according to their judgment, so please do not worry.

We will also accept a return if you would like to do so, but please understand that we cannot be held responsible for custom duties.
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