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[Translation from English to Japanese ] c The seller stated that they made a mistake in the price of the item and the...

Original Texts
c
The seller stated that they made a mistake in the price of the item and they want me to cancel it. I should have received the lens last week and the order is still marked as "preparing for shipment". I even paid for Expedited Shipping! I've contacted the seller multiple times to ask them to ship the item ASAP as their error is their problem. I shop on B because it’s a trusted site but I am losing some trust since this company was allowed to falsely market their items and then put the onus on the customer.
They falsely advertised their items and as a result, I still don't have a lens and I haven't been able to use my camera because I am still waiting on this order to process. This has caused a great inconvenience to me and to my film production company.
14pon
Translated by 14pon
この販売者は、価格にミスがあったのでオーダーをキャンセルして欲しいと言ってきました。このレンズは千週つくはずだったもので、画面では今でも「出荷準備中」と表示されたままです。速達料金まで払っています！販売者に何度か連絡をして、そちらのミスなので、至急商品を送って欲しいといいました。私がBを使うのは、Bが信頼できるサイトだからです。でも、この会社がうそ言って売ったものなのに、買った客にその付けを回すことが許されるようなら、その信頼も低下します。
彼らがうその宣伝をしたせいで、私はレンズが手に入らず、この注文を処理してもらうのを待っているので、カメラも使えません。本件では、私も、私の映画会社も非常に困っています。

Result of Translation in Conyac

Number of Characters of Requests:
771letters
Translation Language
English → Japanese
Translation Fee
$17.355
Translation Time
16 minutes
Freelancer
14pon 14pon
Starter
こんにちは

こちらで始めて、ちょうど１年経ちました

英語学習履歴：
中学・高校　６年間　（当然優秀）
大学（R大学英米文学科卒。当然現役入...

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14pon's Public Translations

Forgive me for writing to you instead of calling.

Thank you very much for your reaction regarding XYZ. I really appreciate that.

I have a question to ask.
As for the pages of Top Artist and Top Tracks, can we display Japanese artists and tracks?
※Genres pages have no problem as they are.

I tried to revise these pages referring to the following page, but I did not find any options to select countries and languages.

If these are difficult to change, it's OK as they are. I just wanted to change them as long as it is possible.
Thank you for your help.
Japanese → English
I use MyUS to ship my orders from the US to Japan.

I ask MyUS to ship my packages in the shipping boxes originally delivered to them, otherwise, they would ship them in very poor packages.

My packages would not be opened-and-repacked. I make arrangements to receive packages from you in the original shipping boxes.
They mostly arrive in undamaged and clean conditions.
I put priority to safety arrival of packages rather than reducing the shipping costs.
Japanese → English
How is the progress of my order placed on April 1?
Since we cannot expect to sell them by the due date of our credit card, could we have partial refund and reorder later, in the worst case?
If we can have your inventory list, we will place an order at once.
We have been dealing with you so long, but your reaction this time so much disappointed us. We really hope to receive your answer soon. If we do not hear from you soon, I will have to file a claim with PayPal to start a refund process. (Believe me, I hate to do so.)
Thank you in advance.
Japanese → English
You cannot search with Asian languages (Chinese, Japanese...). Probably, neither with Russian. (All these are non-alphabetical languages.)
XYZ Script allows searching with non-alphabetical languages.

I have a question on XYZ Script:
When importing data in CSV, are longtitudes and latitudes always necessary? (I want to display the details on Google Street View.)
※I have address information.

If longtitudes and latitudes are always necessary, do you know any tool to calculate those from address data?
Please share if you know any.
Japanese → English