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[Translation from English to Japanese ] hi, I recived an email from ebay and they say to you want to close the case ,...

Original Texts
hi, I recived an email from ebay and they say to you want to close the case , I don't now why ( you have the returned item and the money ) , we had a deal ( send the returned item) 3 days ago you give me the option to refound the money and I said refound the money but I don't ask for tht option, so I don't care if you send me the money or the item but I need one of 2 things, thanks
maron
Translated by maron
こんにちは。
ebayから、あなたが本件を打ち切りたいという内容のメッセージが届きました。
私には理解できません（あなたは返品された商品及びお金を持っています）。
私たちは納得したはずです（商品を返品すること）　3日前、あなたは私に返金のオプションを提案し、私は返金してくださいといいました。ですが、そのオプションじゃなくてもかまいません。返金してもらうか、商品をおくってもらうかどちらでもかまいませんが、どちらか一つは実行してください。
よろしくお願いします。

Result of Translation in Conyac

Number of Characters of Requests:
384letters
Translation Language
English → Japanese
Translation Fee
$8.64
Translation Time
24 minutes
Freelancer
maron maron
Starter

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maron's Public Translations

D AZ

私は販売者に対し何通かメールを送り、商品を返品し返金していただくことを承認していただきました。
販売者からはここ一週間回答がありません。
私は商品を返品したことを販売者に伝えたのですが、彼らは商品は返品されていないと議論します。
日本のEMSに確認を取ったところ、Amazonの返品用ラベルに印刷された住所が無効であると言われました。
この住所は販売者により提供されたものです。
配達障害の理由が販売者により提供された間違った住所であるのであれば、責任は彼らにあるはずです。
ご検討いただきますよう、よろしくお願い申し上げます。
English → Japanese
Thank you for contacting us. We have shipped out the product via Japan Post Co. Economy Air (SAL) on Sep. 30th, but if you have not received the product yet, it is more likely that the post office have lost it. We will ship out the same product via Express Mail Service (EMS) today. The delivery will probably take about 7 days. Is it possible for you to wait for the product? If it is possible, we will let you know the tracking number as soon as we send out the product.
If you would like to request a refund, that is also available after Nov. 15th.
We appreciate your consideration.
Japanese → English
I received a claim from a customer when I sent the product.
The claim was that this product should be sold as a bunch, not only one.

I thought the product on this catalog is for only one, so I sent the customer only one.
I don't understand why this product is sold by case.

Is this product sold by case?
If so, how many should be in one case?

Or, should this be sold one each?

Please check as soon as possible.
Japanese → English
実は、納品書は2つお作りしていました。
一つは、実際の値段が載ったもので、台湾での税関用のものです。
もう一つは、合計額がＵＳＤ80.00となっており、日本での通関手続き用のものです。
どうやら、船会社代理店は本件を我々が思っていたように処理しなかったようです。
代理店に連絡をして、どういう返事が来るか見てみる事にします。
English → Japanese