[Translation from English to Japanese ] Customer has picked up item from post office but there was a charge for GBP 1...

Customer has picked up item from post office but there was a charge for GBP 13.20 for the VAT plus a handling charge, which the seller is stating was the import fees. Customer would like to be refunded for this these fees as this seems to be a shipping charge from outside the UK to a UK address.

お客様は郵便局から商品をお受け取りになりましたが、その際、13.20GBPの付加価値税と手数料が課されました。それは、売り手が輸入手数料としていたものです。これはイギリス以外の住所からイギリス国内住所への郵送費であるようなので、お客様はこれらの料金の返金を求めています。