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  4. Thanks for your email. I am so sorry...

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[Translation from English to Japanese ] Thanks for your email. I am so sorry to hear that the product you received i...

Original Texts

Thanks for your email. I am so sorry to hear that the product you received is different from what you ordered.

I've looked into this case and find out that we only send you one piece of Makita LXT400, it's really my oversight that I made a mistake in uploading the product. We only focused on the photo which shows just 1 product during uploading process and didn't noticed that the title says 4 piece combo kit. Since we only have this 1 product and the price we set is supposed for 1 only and currently we do not have any extra Makita LXT400 for your replacement.

To make it up for you, if you can still use and keep the product, I can issue you a 75% refund on your purchasing since you only received 1 product, or, if you can't use it, please return it for a full refund.

Please let me know which option you prefer.

Again I am so sorry for the inconvenience and thanks for your understanding.

Sincerely,
ayaka_maruyama
Translated by ayaka_maruyama
ご連絡頂きありがとうございます。この度は、ご注文頂いた品と異なる商品が届いてしまったということで、真に申し訳ございませんでした。

お調べしたところ、Makita LXT400を１点しか送っていないようです。商品を入れそびれてしまったのは、私が見落としてしまったせいです。写真には商品が１つしか載っておらず、荷積みの際にこれだけに集中してしまった為、タイトルに４点セットだと書いてあることに気付きませんでした。弊社には発送した商品１点しか在庫が無く、又、価格設定も１点のみの販売のつもりで販売致しておりましたので、残りのMakita LXT400　３点をお届けすることができません。
対応と致しまして、もし１点でもご使用頂ける様であれば、４点送るべきの物が１点しかお届けできなかったということで、75％の返金をさせて頂きたく思います。また、商品をご利用いただけない様であれば、お手数ではありますが、返品頂ければ全額返金致します。

お客様のご希望を是非お聞かせ頂きたく思います。

改めて、この度はご迷惑をお掛けし、申し訳ございませんでした。ご理解頂けます様、宜しくお願い致します。
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Result of Translation in Conyac

Number of Characters of Requests:
904letters
Translation Language
English → Japanese
Translation Fee
$20.34
Translation Time
44 minutes
Freelancer
ayaka_maruyama ayaka_maruyama
Starter
・Graduated from Keio University, Degree in Political Science (慶應義塾大学　法学部政治学科　...
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ayaka_maruyama's Public Translations

お世話になっております。数週間前にカレンダーを購入し、１１月２５日に発送されたというメッセージを頂きました。
急いでいる訳ではないのですが、荷物が現在どこにあるのか教えて頂けますでしょうか。荷物が損失してしまうと非常に残念なので、荷物の現状をご連絡頂ければ幸いです。

了解致しました。このサイトからカレンダーを購入した訳ではないので、そもそもご連絡頂いた意図が分かりかねます。と言いますのも、送り主の方に連絡し、少し時間がかかっているので荷物を追跡できないかと伺ってみたところ、返事を頂くことができなかったからです。その代りに貴方からご連絡を頂いたので、少し疑問に思っています。
English → Japanese
I am sorry for the inconvenience.

A fault in the system has been causing this problem, but I have contacted the system management company to request repairing.

As a result, the system is back to normal, and you can make purchases without any problems.

If it can be delivered with EMS, we can ship products anywhere.

If there are any inquiries, please feel free to contact us.

We appreciate your continuous support towards our store and our knives.
Japanese → English
Actually my two sisters have been staying at my house since last month, so I'm swamped with house works and taking care of the four babies. The second oldest sister of mine has to stay calm and quiet due to her pregnancy complications too. The eldest sister had such a sweet baby last week.

I couldn't understand clearly because of my lack of English comprehensive skills, but did you want ◯ and ◯ in the same package? If not, please let me know which products you wish to be packed together.

The shop that I go to, ◇, did not have ◯, so is it okay for me to purchase it online? This would cost us extra delivery fee. Incidentally, I have already ordered ◯. I will let you know the delivery fee to Canada using SAL when the two items are ready.
Japanese → English
As I have been stating many times, the product is exactly as it is stated in the product information.
Please send it back if you're not happy with it, and don't worry about my circumstances.
You say that you don't have the time, but you keep sending me long emails day after day. I think there is plenty of time for you to send the products.
It is against the policy to demand refunds by threatening to give me bad feedbacks.
I have said that I will give you a refund, but you still want to give me a bad feedback when things don't go your way.
That is just childish.
You just want to steal $75 from me.
Japanese → English

ayaka_maruyama's Services

ビジネスメール、ホームページ、観光パンフレット等の翻訳を得意としております（日→英、英→日、どちらもネイティブレベルです）
1,000 yen per hour
Translation & Localization / Translation