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  4. I'm quite sorry to bother you regardi...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I'm quite sorry to bother you regarding this order. Our shop always inspec...

Original Texts
今回のご注文において不愉快な思いをさせてしまって大変申し訳ありません。

当店は全商品を自分たちの目で検品をして販売先に納品を行っていますが、商品をお届けする際に何らかのトラブルで中身が紛失したものと思われます。

アマゾンによる返金を受けられたとのことですが、今回の不手際のお詫びとして商品を無償でプレゼントさせていただけませんか？

ただし、１点だけご相談があります。レビューについては削除をお願いしたいのです。私たちはお客様の満足度を再優先に考えています。

お返事をください。
eggplant
Translated by eggplant
I'm quite sorry to bother you regarding this order.

Our shop always inspects all products by ourselves, then delivers products to our sales contact. But it seems that the content was lost due to any trouble while delivering.

We heard that you had received refund from Amazon, but may I present a product for you with no charge as an apology for our clumsiness?

But we want to ask you a favor. We want you to delete your review. We give customers satisfaction priority.

We hope for your reply.

Result of Translation in Conyac

Number of Characters of Requests:
234letters
Translation Language
Japanese → English
Translation Fee
$21.06
Translation Time
14 minutes
Freelancer
eggplant eggplant
Starter

Other Translations From Japanese To English Are Made Public

Around when can I receive a reply regarding approval of the design from you? In order to send the product by September 10 i I dont receive a reply on this week at the latest I won't make it on time for the deadline. It takes 2 weeks to manufacture the parts in the factory, then 1 week for me to assemble them. I'm sorry if this is a busy time for you but it would be great if you could message...
Japanese → English
I'm sorry. It seems that I wasn't able to reply. I have no problems if it's this kind of schedule. I thought maybe this won't be impossible for my body and I can actually climb the mountain. Let's make the schedule that on the first day I climb from the 5th station to the 8th, then on the second day it's until the peak, then return to the 5th station. I think maybe you'll know when you co...
Japanese → English
DHL in our country is doing sales activity. It is strange that the item is returned. The item from another seller has already arrived here. Only the item of your shop has not arrived yet. I have not heard tracking number. Please explain it clearly. Is address correct? If you can send by DHL appropriately, please send by Fedex immediately. You are handling on the level while makin...
Japanese → English
Notice of suspension of shipping due to inventory work and system maintenance. As of 23rd of November, 2020 Please note that we will be suspending our shipping due to the inventory work and system maintenance for the following period. During the period, we are sorry for the inconvenience. We highly appreciate your understanding. The period of unable for the shipping: 25th of November - 29...
Japanese → English

eggplant's Public Translations

(1) Dial "171". A guidance is going to be played.
(2) Push "2" if you need to play. A guidance is going to be played.
(3) Input "045-222-6467"(Cosmo Global Kids' phone numbers).
(4) A message is going to be played.

In the case of a warning declaration(Notice regarding earthquakes, tsunami and flood in advance)

Stop nurture immediately, and close temporarily until the declaration is called off. (if possible, we'll contact you via Contact App, so please come to pick up your children)
Japanese → English
In the case of huge disasters, there may be possibilities that your phones and mobile phones don't work and you have difficulties in confirming your children's safety, and the whole lifeline stops. If you can't contact us and confirm the current situation, please come to pick up your children as soon as possible.(Please come to the second evacuation area if your children aren't inside the nursary school.)

"How to use Disaster Emergency Message Dial"
When disasters happen, you can record your message(e.g. your evacuation area) to Disaster Emergency Message Dial "171". Parents can listen to it if you follow the following steps.
Japanese → English
Thank you for your inquiry.
As for a warranty, it's valid only within Japan, so we're keeping it.
We can send it to you.
As for a manual, we checked it in shipping, and we've sent it to you.
We attached the PDF file of the manual.
Could you confirm again referring to this file?

Thank you for your reply.
Then we will send you the warranty.
Please wait for a while.
Japanese → English
I'm sorry for my late reply.
I had gone to a business trip to Tokyo after I came back to Japan.
Thank you for my stay in Vietnam. As for your question about items, it's all right even if it has no plain packing. Please send it to Kansai International Airport by air soon. I hope for an estimation regarding the merchandise price and shipping fee.
Japanese → English