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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Can you check on the shipping costs to Japan for the tea service I won? I wi...

Original Texts
私が落札したtea serviceの日本までの送料は調べていただけましたか？
それから、落札代金と送料は、銀行振り込みで支払いますので、
あなたの口座情報を教えて下さい。
お返事をお待ちしています。
cuavsfan
Translated by cuavsfan
Can you check on the shipping costs to Japan for the tea service I won?
I will pay both the auction amount and the shipping via bank transfer, so please let me know your bank account information.
I look forward to hearing from you.

Result of Translation in Conyac

Number of Characters of Requests:
96letters
Translation Language
Japanese → English
Translation Fee
$8.64
Translation Time
18 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

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Japanese → English
Not to return items is a breach. Does eBay let do it? Without paying money, to let do to receive items by eBay, I cannot believe it. It is a real fraud. As a buyer sends me back items, please tell from eBay. In a few months ago, it took about 2 months due to the coronavirus, after eBay paid the buyer back without permission, the buyer received the money, but after then it has not paid. This...
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Apologies - when I checked the shipping status with the factory, I noticed that the product has not been manufactured as planned. The reason for the delay in delivery is that the welder has been on holiday for a long time due to poor health. This information was not relayed back to sales, whom have now discovered that the delivery date has been delayed. Although delayed, we can confirm t...
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English