Translation Results Requested Through Conyac Made Public

I apologize but we cannot refund you without the package's tracking number because we cannot be sure that you have sent the item. When did you send the package? Which delivery service did you use? Since the item has not arrive here yet, we need to be convinced that the item is on its way. Or, please wait a little longer until the item arrives here. It should get here if you have sent it properly. We will refund you for sure, so please be assured. I appreciate your understanding and cooperation.