この度はご迷惑をおかけして申し訳ございませんでした。
メールでも経過をご説明させていただきましたように、商品は予定通りに発送させていただきましたが、配送サービスの手違いで当店に返送されてきてしまいました。
すぐに再配送の手配をさせていただいたのですが、結局、到着予定が遅延し、お客様を落胆させることになり、キャンセルのご依頼をいただいてしまいましたこと、当店としましても大変残念であり、心よりお詫びを申し上げるばかりでございます。
Rating
52
Translation / English
- Posted at 22 Mar 2012 at 14:04
We are so sorry for the trouble we have caused.
As I explained in the mail, we sent the item as planned but it returned to us due to an error the delivery company caused. We took an action immediately to send it to you again but eventually it failed to delivery it to you on time which resulted in the cancellation of your order.
We are deeply sorry for the trouble I have caused.
As I explained in the mail, we sent the item as planned but it returned to us due to an error the delivery company caused. We took an action immediately to send it to you again but eventually it failed to delivery it to you on time which resulted in the cancellation of your order.
We are deeply sorry for the trouble I have caused.
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
50
Translation / English
- Posted at 22 Mar 2012 at 14:02
Sorry for the incovenience.
As explained in the message we shipped the item according to the scheduled date but the delivery company returned the item to our store.
I could have arranged for the item to be reshipped, but eventually since the products arrival would have been delayed, regretfully the customer cancelled the order due to their disappointment. We are sorry for this and would like to apologise sincerely.
As explained in the message we shipped the item according to the scheduled date but the delivery company returned the item to our store.
I could have arranged for the item to be reshipped, but eventually since the products arrival would have been delayed, regretfully the customer cancelled the order due to their disappointment. We are sorry for this and would like to apologise sincerely.
