このオーダーは普通便です。ご覧のように商品到着予定日は１２月１６日から１月１３日の間です。
バイヤーからクリスマスまでに届かないからとAtoZクレームが届きました。こちらに非がありますでしょうか？
通常だとクリスマスまでに届きますし、たとえ届かなくてもそれは普通便の条件の内だと私は思います。
さらにこのバイヤーは商品のディスカウントを要求してきました。これも間違った要求だと思います。
商品を受け取り拒否で返送してくれれば、キャンセルするのは問題ありません。正しい決定をお願いします。
Rating
53
Translation / English
- Posted at 15 Dec 2016 at 01:25
This order was send by standard post. As you can see, the expected delivery date is between Dec. 16 to Jan. 13. I got an AtoZ claim from a buyer who insists that it will not be delivered by Christmas. In this case, am I to blame?
Under usual circumstances, it will be delivered by Christmas. Even if it won't, I think it also satisfies the conditions of the standard post. The buyer even demanded a discount on the item. I believe what he does is wrong. If the buyer rejects to receive the item so that it will be returned to me, it is OK for him to cancel the order. I would appreciate your right decision on this.
Under usual circumstances, it will be delivered by Christmas. Even if it won't, I think it also satisfies the conditions of the standard post. The buyer even demanded a discount on the item. I believe what he does is wrong. If the buyer rejects to receive the item so that it will be returned to me, it is OK for him to cancel the order. I would appreciate your right decision on this.
Rating
44
Translation / English
- Posted at 15 Dec 2016 at 01:19
The delivery method of this order is a regular delivery. As you can see, the estimated delivery date is between December 16th and January 13th. AtoZ claim was sent to us from the buyer because the item does not arrive before Christmas. Are we responsible for it?
Usually it would arrive before Christmas, and even if it would not, it is still acceptable because it is within the condition of the regular delivery.
Furthermore this buyer has requested the discount on the item. I also believe this is an unreasonable request.
If the buyer refuses to receive the item and returns the item to us, it is fine with us for the buyer to cancel the order. Please make a fair judgement on this case.
Usually it would arrive before Christmas, and even if it would not, it is still acceptable because it is within the condition of the regular delivery.
Furthermore this buyer has requested the discount on the item. I also believe this is an unreasonable request.
If the buyer refuses to receive the item and returns the item to us, it is fine with us for the buyer to cancel the order. Please make a fair judgement on this case.
Rating
47
Translation / English
- Posted at 15 Dec 2016 at 01:24
This order is usual mail. As you can see the arrival expected the date for these articles is between December 16th and January 13th.
It won't be able to reach from the buyer until Christmas so AtoZ claim was delivered. Is there an error here?
Commonly it reaches til Christmas, even if it doesn't I think that it is a condition of usual mail.
Furthermore, this buyer demanded a discount on the products. I also think that this demand is a mistake.
If the products are sent back because of a receipt denial, there is no problem in canceling it. Please make the correct decision.
It won't be able to reach from the buyer until Christmas so AtoZ claim was delivered. Is there an error here?
Commonly it reaches til Christmas, even if it doesn't I think that it is a condition of usual mail.
Furthermore, this buyer demanded a discount on the products. I also think that this demand is a mistake.
If the products are sent back because of a receipt denial, there is no problem in canceling it. Please make the correct decision.
