こんにちは
商品未着の件ですが、税関でチェック中としかＷｅｂでチェックできていません。
本来なら、即 返送手続きが取られて 返金に応じられるのですが
但し、普通は イーベイの手数料と送料は負担いただいています
なぜなら、説明に各国の輸入制限や条例をチェックして下さいと書いている
当店は調査をして、報告書を確認したら全額返金に応じると伝えている。
ペイパルにも、その様に伝えました。
ここで言い争っても解決はしない、ペイパルに任せましょう
よろしく
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
51
Translation / English
- Posted at 07 Aug 2015 at 08:43
Hello.
we only can check on the website that the item has been checked at the custom.
Usually, we can refund immediately, after a quick process of the returning
But customers pay for ebay commitment and shipping fee.
Because the description says that to check the importing restrictions and regulations of each countries.
though the investigation, it says that after confirming the report, we do refund.
we told Paypal that as well.
Arguing here doesn't solve anythin. We better depend on Paypal.
Thank you.
we only can check on the website that the item has been checked at the custom.
Usually, we can refund immediately, after a quick process of the returning
But customers pay for ebay commitment and shipping fee.
Because the description says that to check the importing restrictions and regulations of each countries.
though the investigation, it says that after confirming the report, we do refund.
we told Paypal that as well.
Arguing here doesn't solve anythin. We better depend on Paypal.
Thank you.
Rating
52
Translation / English
- Posted at 07 Aug 2015 at 08:45
Hello,
As for the product which has not arrived, when we verified it shows as "customs clearance".
Normally, we can immediately proceed to issue a refund.
However, we ask customers to charge the return fee as well as the return shipping fee in these cases, as stated in the web to ask customers to check the import limitation and condition of each country.
We also state that we will issue a full refund once we investigate each case and confirm reports.
We also informed to PayPal the above content.
We can not resolve the problem discussing between us. Let's leave the issue to PayPal.
Thank you for your understanding.
As for the product which has not arrived, when we verified it shows as "customs clearance".
Normally, we can immediately proceed to issue a refund.
However, we ask customers to charge the return fee as well as the return shipping fee in these cases, as stated in the web to ask customers to check the import limitation and condition of each country.
We also state that we will issue a full refund once we investigate each case and confirm reports.
We also informed to PayPal the above content.
We can not resolve the problem discussing between us. Let's leave the issue to PayPal.
Thank you for your understanding.
Rating
50
Translation / English
- Posted at 07 Aug 2015 at 08:44
Hi there
It is about the issue of good not being delivered. Since it is now being checked at customs and unable to be checked via the web.
Originally, repayment would be carried out once the return procedure is taken.
However, the service charge from Ebay and postage has been paid.
Also, it has been written that the buyer shall check the import restriction and regulations of their country.
Investigation will be carried out and refund will be done upon confirmation of the report.
The same message has been passed to paypal.
If the issue is not solved In this way, let's leave it paypal.
Regards
It is about the issue of good not being delivered. Since it is now being checked at customs and unable to be checked via the web.
Originally, repayment would be carried out once the return procedure is taken.
However, the service charge from Ebay and postage has been paid.
Also, it has been written that the buyer shall check the import restriction and regulations of their country.
Investigation will be carried out and refund will be done upon confirmation of the report.
The same message has been passed to paypal.
If the issue is not solved In this way, let's leave it paypal.
Regards
Rating
50
Translation / English
- Posted at 07 Aug 2015 at 09:07
Hi there,
Regarding the item in transit, the status of this delivery shows that it is still waiting for its custom clearance.
Normally, a refund is initiated immediately after we receive a return.
Having said that, any related cost from Ebay and shipping fees will be the responsibility of the customer.
Our instruction clearly states that it is up to each customer to check shipping limitations and regulations based on where you send your package.
We will refund your total amount after we receive the investigation report on this matter.
There is no point of arguing over this so let Paypal take care of it for us.
Thanks,
Regarding the item in transit, the status of this delivery shows that it is still waiting for its custom clearance.
Normally, a refund is initiated immediately after we receive a return.
Having said that, any related cost from Ebay and shipping fees will be the responsibility of the customer.
Our instruction clearly states that it is up to each customer to check shipping limitations and regulations based on where you send your package.
We will refund your total amount after we receive the investigation report on this matter.
There is no point of arguing over this so let Paypal take care of it for us.
Thanks,
