After reviewing the details of the case, I see that you are required to pay for the shipping charges associated with returning this item. We want you to be successful as a seller on eBay, so as part of an effort to build trust and engagement with potential buyers, we made a change in September 2014 which requires sellers to pay for return shipping any time an item is not as described. This will create a retail-like returns experience that will ultimately drive more sales for you as a seller.