[Translation from Japanese to English ] Has your client contacted you? When I contacted the sender, it turned out ...

Original text

あなたのお客様から連絡はありましたでしょうか？

商品の発送元に連絡してみたところ、住所を間違えて送ってしまったそうです。

発送元から下記の様に連絡がありました。
なんとか問題を解決できますよう、協力よろしくお願いいたします。

Translation / English

Has your client contacted you?

When I contacted the sender, it turned out that it was sent to the wrong address.

What the sender told me is as follows.
Let's cooperate to solve this problem somehow.

Translation / English

Have you got a contact from your customer?

I contacted the place that the item was sent from and found that they sent it to a wrong address.

I got a contact from them as follows.
Thank you very much for your cooperation to resolve the issue.