5. Active Listening—Ability to focus completely on what the client is saying and is not saying, to understand the meaning of what is said in the context of the client's desires, and to support client self-expression
a. Attends to the client and the client's agenda, and not to the coach's agenda for the client
b. Hears the client's concerns, goals, values and beliefs about what is and is not possible
c. Distinguishes between the words, the tone of voice, and the body language
