翻訳者レビュー ( 日本語 → 英語 )

日本語

ご連絡ありがとうございます。

USPSの対応が悪く、大変申し訳ありません。

新しい商品をお送りすればよいのですが、在庫がなく、かつ仕入れに相当時間を要するため、全額返金させていただきます。

大変お待たせして申し訳ないのですが、他の店舗から購入していただければ幸いです。

なお、1～2カ月後ぐらいにお客様に商品を受け取ったかどうかの調査がありますので、その際は配達されていないことを申し出てくださいますようよろしくお願い申し上げます。

よろしくお願いいたします。

英語

Thank you for contacting to us.
My deep apology for the poor correspondence of USPS.

It would have been better if we could send you a new product, however unfortunately we have no more of the product left in our inventory, plus it will take a lot of more time to purchase, therefore we have decided to refund you fully.

We are very sorry to have kept you waiting, but we hope you to be able to purchase the same product from other stores.

Also it should be noted that, within one to two months, there will be a customer survey to ask you whether you have received the item or not, and when asked, would you please to answer to it that the item has been canceled by the shopper and undelivered.

Again we are sorry and thank you in advance.