Conyacサービス終了のお知らせ

翻訳者レビュー ( 日本語 → 英語 )

評価: 59 / 1 Review / 2014/03/29 18:39:20

mshimokawa-129
mshimokawa-129 59 カナダ在住8年。 企業文書(リリース、社内報など)や新聞・雑誌記事の和<...
日本語

買い手は商品が届いていないとゆう理由で、a-to-zクレームを申請しました。ですが我々が提供した追跡番号でお届け済みとなっています。そして英語の説明書がないとの主張に関して、我々は商品説明に日本語の説明書であると記載しております。以前この買い手から悪い評価を受けましたが、不当な評価とゆう理由を申し出たところ、無事に削除してもらいました。我々は買い手の不満を解消するために、できる限りの対応をしてきました。もちろん買い手から返品の要求があれば対応します。

英語

The buyer filed an a-to-z claim, saying that his/her order had not arrived yet. But according to the reference number we provided, it is already delivered. He/she also complained that there was no English manual, but we made it clear in the product description that the manual would be in Japanese. Previously, we received a negative review from this buyer, and we told him/her that it was an unreasonable review, and he/she agreed to delete it. We have done everything to meet the complaint of the buyer. If the buyer requests a return, we will of course accept it.

レビュー ( 1 )

[削除済みユーザ] 44
[削除済みユーザ]はこの翻訳結果を"★★★★"と評価しました 2014/03/29 20:13:25

元の翻訳
The buyer filed an a-to-z claim, saying that his/her order had not arrived yet. But according to the reference number we provided, it is already delivered. He/she also complained that there was no English manual, but we made it clear in the product description that the manual would be in Japanese. Previously, we received a negative review from this buyer, and we told him/her that it was an unreasonable review, and he/she agreed to delete it. We have done everything to meet the complaint of the buyer. If the buyer requests a return, we will of course accept it.

修正後
The buyer filed an A-to-z claim, saying that his/her order had not arrived yet. But according to the tracking number we provided, it has already been delivered. He/she also complained that there was no English manual, but we made it clear in the product description that the manual was in Japanese. Previously, we received a negative review from this buyer, and we told him/her that it was an unreasonable review, and he/she agreed to delete it. We have done everything to address the buyer's complaint. If the buyer requests a return, we will of course accept it.

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備考: amazonアメリカサポートへのメールです