先日の荷物事故の件はどうなりましたか?
2件あるはずなのですが・・
あれから全く連絡がありません。
迅速な対応お願い致します。
What happened with the matter of the product incident the other day?
There should have been two, but...
I haven't had any contact from you ever since.
I request that you deal with this quickly.