You may return the incorrect shoes; using our Online Return Service with DHL. You can use this service by Going to your Shopbop account, select Order History and click the Return Items button. You can follow the instructions provided. I have instructed our Returns Department to waive your return charge. This means that we will NOT charge you for return shipping. We will refund your credit card for this purchase. You may go online and place a new order; if you wish to repurchase this item.
As a courtesy, I have applied a $20 Gift certificate to your Shopbop account. You may use this credit towards any new purchase with our Company. You will see this gift certificate in your Check-Out (at Payment Screen). One click on a checkbox and clicking the APPLY button will automatically apply your gift certificate to your order.
Please feel free to email us if you have questions, or if there is anything with which we can help.