We'll enter the tracking information from the label into the Resolution Center. Once we have confirmation that the item has been delivered, we'll refund you within 3 days for the cost of the item plus original shipping (as long as the seller hasn't issued you a refund).
If you decide not to use our prepaid shipping label, you'll need to pay for shipping and add tracking information to your case. If your item is $250.00 or over, you must ship with signature confirmation.
To add tracking information to your case:
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