"according to our records the item which was sent to the buyer was exactly as described in the ebay listing. the WHOLE of the description relates ONLY to the sale of a POLICE AND BAILIFF AUCTIONS EBOOK INFORMATION ON POLICE AUCTION WEBSITES YOU WILL RECEIVE THIS VIA EMAIL it clearly says in the description 'Photo is a for illustrative purposes.' in the listing it states:- By submitting your bid, you agree and understand to the terms of the sale, that you are purchasing an ebook explaining Police and Government Auctions and where you can get great deals on products like those pictured. This item is a POLICE AND BAILIFF AUCTIONS EBOOK based on my personal research.
It does not contain excessive keywords and is in the proper category. It is not a bonus or a digital item. so the item sent to the buyer is exactly as described in the ebay listing. thank you "