本日Joさんのカレンダーが届きましたが、配送途中で箱が破損してしまったようでカレンダーに傷が付いています。交換は可能でしょうか。英語での返信をお願いします。
I received a calender today from you. But the the package which the calender was in is damaged probably over the course of delivery and the calender itself is scratched because of that, too. Is it possible to exchange it for new one? I'm waiting for your reply in English.