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CHAPTER 10-4
Ensure training
As you begin to push authority down to the people who have the responsibility to get the job done, you must make sure that they have had the training they need to make the right decisions. It would not be right to urge new employees to make decisions before they are fully trained in the job and they have had enough time to know how the job should be done.
Some employees will never be able to rise above their insecurities. You will need to build their confidence.

Choose the right ones
Then it is important to find the right people to be in the decision-making positions. Employees will have expectations of what they want from their jobs and what they are capable of doing.