メールを頂けませんがどうなっていますでしょうか?
商品を返送してから2週間以上過ぎておりますので
至急返金もしくは交換品を送って下さい。
I have not received any emails, could you please tell me what is going on?
It has already been 2 weeks since I returned the item, therefore please either give me the refund or send me the new item.