In case you insist that you've received different items, you need to tell that not only to us but also to post office.
The post office and Japan Postal Service upon the contract of EMS will investigate the possibility of such as any troubles and stolen items during the delivery.
What do you mean about the following message?
Did you record it before opening the package?
Anyways in case of no submission for a damage report, there is no claim from the recipient to Russian Post Office and it's recognized as delivered without a problem thus hard to apply for insurance.
In case you address that you have received different item, you need to tell the fact not only to us but also to the post office.
Under the contract of EMS, the post office and Japan post will check the possibility of trouble and robbery during the delivery of the goods.
What do you mean by the message shown below?
Did you take the movie before you open the shipment?
Anyway, if you do not submit the damage report, Russian Post will find it difficult to apply for insurance. They will consider that the goods was delivered properly because there is no claim from the receiver.