この度は本当にごめんなさい。
では、返品して頂けますか？
こちらから返送ラベルが発行できないので
返送料と商品代合わせて商品を受け取り次第全て返金させて頂きます。
また返送料の明細も合わせて頂けると助かります。
I am really sorry this time.
Well, could you return it to me?
I am not able to issue a return label, so I will refund in full as soon as I receive the item along with costs for a return shipping and the item.
It would be great if you could provide me with the the detail of the shipping cost.
