I was pretty worried because the luggage didn't get her at all. Although it looks like taking a short while for status confirmation, I would like their contact as much as possible.
I have quite worried that the package still hasn’t arrived here. I understand it takes time to verify the situation but am hoping to hear from you as soon as possible.
I've been worried about the package which hasn't yet arrived. It seems it takes time to check the situation, though i'd like you to contact me as soon as possible.
the luggage didn't get her at all. --> the luggage didn't get here at all.