こんにちは
ガンプラのビルダーズパーツをご購入いただきありがとうございます
部品不良があり大変ご迷惑をおかけしております
状況を整理すると
部品(A-1)が2つはいっていて
部品(A-2)が入っていなかったんですね。
現在メーカーに問い合わせて調査中ですが
返答までにしばらく時間がかかりそうです
システムベースを組み立てられずお困りでしょうから
早急に返金または商品の交換をさせていただきますので
どちらかお選びください。
ありがとう。
Hello.
Thank you very much for purchasing the builders parts of Gundam plastic models.
I am very sorry that you have trouble for the deficient parts.
As organizing information, there are two parts (A-1) in but no parts (A-2) in, aren't there?
I am now investigating by asking the manufacturer, however it would take some to get their answer.
I suppose you would get in trouble that you can not assemble the system base.
I will pay refund or change the item as soon as possible, so would you choose either of the choices?
Thank you in advance.