申し訳ありません。間違えて速達ではなく通常配送で送ってしまいました。
商品は恐らく１週間以内に到着すると思いますので今しばらくお待ちください。
私たちはあなたに返金を行いました。A-to-z Guarantee Claimsを取り下げてもらえないでしょうか？
これは私たちがAmazonで販売していく上で大変大きな影響を与えます。今後Amazonで販売できなくなる可能性もありますので、申し訳ありませんがよろしくお願いいたします。
We sincerely apologize. The package was mistakenly sent via normal delivery rather than special delivery.
Your order should arrive within a week, so until then we ask you to please be patient.
We have refunded your money. Would it be at all possible for you to withdraw your A-to-Z Guarantee Claim against us? If not, this would have a terribly large impact on the business we conduct through Amazon. There's even a possibility that we would no longer be able to sell on Amazon. For this reason we would greatly appreciate your cooperation, although we cannot apologize enough for our mistake.
