ご連絡ありがとうございます。下記が日本郵便の英語のサイトですが、すでに8/21に「Final delivery」
となっていますが、お手元に届いておりませんでしょうか?
ご家族のどなたかが受け取られているということはありませんか?
ご確認よろしくお願いします。
Thank you for your email. Following is the English page of Japan Post. It says they conducted their "Final delivery" on August 21. Hasn't your order reached you yet? Hasn't some member of your family received it? Could you please check into the matter? Thank you.