Conyac で依頼された翻訳結果を公開

I am truly sorry to hear that you have not received the parcel. There is still a possibility that the parcel will reach you, especially since you have informed us previously that it took 45 days for a parcel to arrive in a similar situation. Because it has not been 45 days yet, I will first investigate whereabouts of the parcel, then file this as a complaint. I will contact the local post office today.

I have settled several cases of undelivered parcels and damaged products. However, there have never been cases in which the money-back guarantee covered more than the amount reported. Therefore, in case the guarantee gives you back the reported price, I will pay half the remaining amount.