Conyac で依頼された翻訳結果を公開

I already shipped your product, but the shipping has been delayed due to a procedure miss by the Japanese postal office and they contacted me regarding the matter.
I am very sorry but can you kindly wait for a little longer until the arrival of the product?

As you can also see in the photograph I took before shipping the product to you, the product box was flawless.
That's why I am shocked that it has been damage.
There is a system in place within EMS to compensate for damages on products.
This would require for an application from both the sender and the receiver of the product.
It's bothersome, but you will need to submit a damage condition report of the product to the local postal office.
However, since the damages are only for a portion of multiple products so I do not know how much of the amount will be compensated within Genju.