Conyac で依頼された翻訳結果を公開

Thank you for contacting me.
I understand your concern that the product has not arrived on your end.
I checked and can confirm that the product has already arrived in your country.
I will check what I can do on my end.
However, Japan Post is closed for holidays, so I will be able to contact you again on this matter only after Monday.
I hope to have your kind understanding.
In any case, I have a proof of the registered mail, so please rest assured.
I am sorry for the inconvenience caused.
I will take care of this case until the very end.
If possible, please also contact your local post office.
Doing so, some problems can be solved at times.
Thank you for your kind understanding and arrangement.