Conyac で依頼された翻訳結果を公開

I intended to deliver the goods for countries outside the US but an error occurred.

The following are the cause of the error:

・Payment of the delivery
・The description of the product included unsuitable words

First, I paid the whole amount of the delivery fee, but it cannot be delivered.

Also, I checked for unsuitable contents in the description, however, I could not find any. I believe that this error is clearly a mistake.

I cannot deliver if this is the case,.

Please tell me how to solve this problem.