Translator Reviews ( English → Japanese )

Additional info: 海外通販でプロテインバーを注文したところ、間違った商品が届いたため、その旨を先方にメールしました。その際、日本への送料について再検討できないかについても相談していますす。

先方からの回答メールを訳していただけますでしょうか。

こちらから先方に送ったメールは以下の通りです。
↓

For the attention of: Customer Service,

The goods ordered on August 19th arrived.

When we opened it, 1 of the 2 points ordered was different.
※ See attached data

My ordered is item " One Basix Bar -Cookie Dough Chocolate Chunk", not " Oh Yeah One Bar -Chocolate Chip Cookie Dough".
Could you please do something about returning or resending it, or a refund.

I also have another matter I would like to talk to you about.

I had ordered two boxes of the protein bars last time.
As I am planning to order the protein bar in the future, the shipping fee is ￡12.99 up to 2 boxes, but at the time of adding the third box, the shipping cost jumps to be ￡42.99, which is more than three times as much as it costs for 2.

As for our part, we would like to place an bulk order of 4 to 5 boxes.

We would not mind if the shipping schedule is extended for extra few days, would it be possible for arranging the shipping with another delivery company and cheaper shipping plan?

Thank you in advance.

※I am not good at communicating in English. Please excuse me if any of my statements does not make sense.

TATSUYA HIGUCHI
JAPAN

English

Thanks for getting in touch. I'm sorry you have received an incorrect item from us. As the bars are very similar we are happy to refund this product by 20% if you wish to keep them.

We can certainly look and see if there is a cheaper option available. If you screenshot your next order to us at the basket stage we can then look at this for you.

Thanks for your time.

Japanese

ご連絡ありがとうございます。
間違った商品を受け取られたとのこと、大変申し訳ありません。
（届けられた）プロテインバーは、（実際に注文したプロテインバーと）とても似通っているため、もしそのままキープされるのであれば、金額の20％を返金させていただきます。

送料の件につきましては、より安いオプションを調査させていただきます。
次回のオーダー時、買い物かごに追加した際の画面を、画面コピーし送ってください。

宜しくお願いいたします。