Translator Reviews ( Japanese → English )

Additional info: amazon.com宛てにバイヤーからクレームが入り、それに対する回答です。

Japanese

バイヤーは商品を返送しましたが、こちらには届いていません。
なぜなら返送中に運送会社が商品を紛失したからです。
追跡番号を調べたら荷物が数か月も運送会社で止まっていました。

返送したのはバイヤーなので、こちらからはどうにもできません。

以前A-to-z Guarantee claimsとChargeback claimsを受けた時
その事実をアマゾンに伝えたら追跡番号を確認してくれてクレームを取り下げてくれました。

商品が返ってこないのに私はバイヤーに返金しなくてはいけないのでしょうか？

English

The buyer returned the product, but it has not arrived here, because the transportation company misplaced it.
When I looked up the tracking number, I saw that the package had stopped at the transportation company for months.

Since who returned it was the buyer, I cannot do anything from here.

Previously, when I received the A-to-z Guarantee claims and Chargeback claims, I told Amazon the whole story and had the tracking number verified. After that, you withdrew this claim.

So, do I need to refund the buyer, even if I have not received the product back?

Reviews ( 1 )

yxn667 rated this translation result as ★★★★ 03 Oct 2015 at 00:32

original
The buyer returned the product, but it has not arrived here, because the transportation company misplaced it.
When I looked up the tracking number, I saw that the package had stopped at the transportation company for months.

Since who returned it was the buyer, I cannot do anything from here.

Previously, when I received the A-to-z Guarantee claims and Chargeback claims, I told Amazon the whole story and had the tracking number verified. After that, you withdrew this claim.

So, do I need to refund the buyer, even if I have not received the product back?

corrected
The buyer returned the product, but it has not arrived here, because the transportation company misplaced it.
When I looked up the tracking number, I saw that the package had stopped at the transportation company for months.

Since who returned it was the buyer, I cannot do anything from here.

Previously, when I received the A-to-z Guarantee claims and Chargeback claims, I told Amazon the whole story and had the tracking number verified. After that, they withdrew this claim.

So, do I need to refund the buyer, even if I have not received the product back?

[gabrielueda]

ありがとうございます。しかし、これは確かアマゾン宛のメールでした。最初は私も"they"にしていましたが、備考を読んで"you"に変えました。