Translator Reviews ( Japanese → English )

Japanese

●ネガ0712
原因
商品の説明書、本体が英語対応できない商品だった為に
クレームが発生。
この内容を事前に周知できていなかったことが原因

対応
日本語の取り扱い説明書を写真付きで作成し、バイヤーへ送って
カメラが利用できるように対応しました。

再発防止策
取り扱い説明書が日本語のみの場合は、事前にバイヤーへ伝えて、事前に連絡して確認をして再発防止に努めます。

English

Nega

Cause

A customer reported a claim because manual and an item were not listed in English.
The cause is that this fact was not notified in advanced.

How we handled it
We created a manual in Japanese with a picture and sent it to buyer.
By this, they can use a camera.

How to prevent that it does not happen again
If a manual is listed only in Japanese, we will notify it to a buyer in advance.
We will make an effort to prevent that it happens again by notifying in advance.