Translator Reviews ( Japanese → English )

Japanese

あなたの元に無事に商品を届ける事が出来ずに申し訳ありません
友人への贈物という事を聞き深く責任を感じています
ご心配頂いている返金に関してはアマゾンを通して今から手続きします

前回もお伝えした通り日本郵便に調査を依頼しておりますがまだ返答は来ていないので税関で止まっている理由が分からず私の方ではこれ以上の対応が出来ず、また税関で止まっている理由が分からない以上同じ商品をお送りする事も出来ませんでした
状況が分からずあなたを不安にさせてしまった事を本当に申し訳無く思っています

English

I am very sorry for the item not being able to arrive safely.
And I must deeply appology because it should have been a gift to your friend.
I procedure through Amazon about refund. Please do not worry.

I have sent a request for investigation to Japan Post as I reported last time, but there is no response yet. Because the reason that it has stopped by customs is sitll not clear, I could do nothing to help. And it is not possible to send a same product again since it has been stopped by customs.
I am really sorry for making you anxious and being unclear about the situation.