Translator Reviews ( English → Japanese )

English

I wanted to get in touch with you because we have received the machine you sent back to us through FedEx. Unfortunately we are not able to process a return because the machine was damaged during shipping. Did you ensure your package before you sent it? You will want to set up a claim with FedEx, and we have photos of the condition of the machine should you need them during the claims process with FedEx.

Japanese

FedExから貴方の返品した機械を受け取ったので、連絡を取りたいと思っていました。残念ですが、返品手続きが出来ません。なぜなら、配送中に機械に損傷が生じていたからです。発送前に荷造りを確認しましたか。FedExにクレームを主張したい場合には、その処理に必要な機械の状態を写した写真はこちらにあります。