Translator Reviews ( English → Japanese )
Rating: 53 / Native Japanese / 0 Reviews / 05 Aug 2013 at 19:31
Since your order was shipped using our lower cost USPS First-Class Mail option, we aren't able to track the package at all once they leave our fulfillment center. The typical estimated shipping time is 7-21 business days (not counting weekends or holidays). Since customs may add further delays to shipping, we don't consider a package to be lost until it's been in transit for more than 30 business days.
As of today, your order has been in transit for 19 business days. If it doesn't arrive by August 20 (the 30th business day), please let us know and we'll be happy to issue full store credit for the order including the original shipping fee.
お客様のご注文は低料金のUSPSのFIrst-Class Mailオプションでを発送されていますので、荷物が配送センターから発送されますと追跡することはできません。標準的な配送時間は7-21営業日(土日、祝日は含まれません)です。税関でさらに配送に遅れが生じる場合もありますので、30営業日を超えているのでなければ、お荷物が紛失したとは考えられません。
今日現在、お客様のオーダーは19営業日を経過しております。もし8月20日(30営業日)までにお荷物が届かない場合には、私どもにご連絡ください。もとの配送料を含むこのご注文に対するストアクレジットを発行させていただきます。