Translator Reviews ( Japanese → English )

Japanese

最初の問い合わせの時に、郵便局にあるとお伝えしました。
しかし、お客様は受け取りに行きませんでしたね？
返金しないとは言っておりませんが、
商品が戻るまで返金は出来ません。
Amazonの規約では、お客様の都合の返品は、
返品が確認されてから、送料を差し引いて返金する事が認められています。
このケースはお客様都合の返品に該当することをAmazonに確認済みです。
誠に申し訳ありませんが、返品が確認されてから、
返送費用を差し引いてから返金を致します。
ご了承ください。

English

At the first inquiry, we did inform you that it was at the post office.
However, you have not gone there to receive it, have you?
We are not saying a refund will not be made, but we are afraid we cannot do so until the product is returned to us.
According to Amazon's rules, a product return by a customer's own choice allows a vendor to refund after a product return is confirmed, with deduction of a shipping charge.
In this case, we did confirm with Amazon that this qualifies as a product return by a customer's own choice.
So we are sorry but we will refund you with deduction of a shipping charge, after we confirm your product return.
We ask for your understanding.