Translator Reviews ( Japanese → English )

Japanese

今回は販売権限停止の解除をお願いしたく、
改善計画を提出させて頂きます。

Order Defect Rateの向上案です。

※a：悪い評価パターン1

1.お客様都合での返品を希望されたので断ったところ、悪い評価をいただきました。
2.この時点では初めて間もなく不慣れだったので、当店での返金対応の仕組みが上手くできていませんでした。
3.今後の対応策は、お客様都合の返品は、送料をお客様負担で当店に返品してもらった後、商品代金を返金するという仕組みができたので、これで対応していきます。
　

English

Here I submit our plan for improvement as we'd like you to raise the suspension of our selling right.

This is an improvement plan for Order Defect Rate.

※a: Pattern of bad assessments No.1

1. The customer suggested (s)he have to get a refund for his/her personal reasons. It seemed unreasonable so that I refused it. However, I ended up receiving a bad assessment.
2. At the time, I was a newbie not unaccustomed to how the refund system was working.
3. From now on, when handling this kind of cases, I will follow the newly-established rule that reads as following; Customers can get a refund when they return the purchased item and pay for the postage.