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  4. (1) This game was shipped in a single...

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[Translation from English to Japanese ] (1) This game was shipped in a single solid package. What part of the order w...

Original Texts
(1)
This game was shipped in a single solid package. What part of the order wasnt delivered? that is impossible, please explain.

(2)
According to tracking number, package is still in transit. are you sure you have file a claim for the right order?

(3)
last update was: "Your item departed our USPS facility in WESTERN NASSAU, NY on June 14, 2017 at 8:38 pm."

please explain why you opened this claim because i want to represent the case to Amazon.
carciofi
Translated by carciofi
(1)このゲームは箱１つに入れて出荷されました。注文された品のどの品が未着でしたか。それはあり得ないことのように思いますので、どうかご説明くださいよう、お願い申し上げます。

(2)追跡番号によれば、商品はまだ輸送中です。クレーム該当する注文が本当に正しいかどうか、ご確認いただけますでしょうか。

(3)最新の情報更新では「あなたの注文品はニューヨーク・西ナッソーにあるUSPSの施設を2017年6月14日午後8時38分に出発した」となってございます。

本件をアマゾンへ説明する所存でおりますので、クレームを出された理由をご説明下さいますよう、どうぞよろしくお願い申し上げます。

Result of Translation in Conyac

Number of Characters of Requests:
441letters
Translation Language
English → Japanese
Translation Fee
$9.93
Translation Time
19 minutes
Freelancer
carciofi carciofi
Standard

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carciofi's Public Translations

24 hours, 365 days; we respond on Saturdays and Sundays
Since “Work Style Reform” became a national campaign by government, companies are working on reducing overtime in advertisement operations. We, E-guardian, are accessible 24 hours/ 365 days, Saturdays, Sundays and night time. In addition, we have branches in four different places domestically, so that we are cable to handle your order immediately, right after we receive it.
Japanese → English
Optimization of FAQ and inquiry form
We propose improvement of web services with our knowledge gained from a wide range of support experiences and inquiries we receive every day.
We summarize and analyze questions received from customers then add frequently asked questions to FAQ, enabling to reduce similar inquiries. Also, we propose user-friendly environment of the inquiry form for customers not to give up and leave, by suggesting what to input and the order of them in the inquiry form.
Japanese → English
We, E-Guardian, will respond to a wide range of scenes, such as inquiries about products and services, taking reservations, working as agent of campaign secretariat, technical support that requires special know-how. Utilizing our various experiences, we provide the total support from the creation of “Operation Manual” to establishing the system to operate 24 hours/ 365 days. We will support you to satisfy your requirements from large to medium/ small scale with the individually set pricing system by shared operation.
Japanese → English
①ご注文を誠にありがとうございます。製品の重量により、アメリカへの送料が高くなると見込まれますので、ただ今見積もりを出しております。送料の確認が出来次第ご連絡差し上げ、ご負担いただけるか、注文のキャンセルをご希望か、お伺いいたします。
②送料は少なくとも£135と見込まれております。現在のところ、£25はお支払いいただいております。送料として追加で£50をお支払いいただけましたら、残額は弊社で負担いたしますが、いかがでしょうか。
③大変残念なのですが、弊社ではもう本製品は取り扱い終了となりました。
今後こちらを取り扱う予定はございません。誠に申し訳ございません。
English → Japanese