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  4. We are terribly sorry that there are ...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] We are terribly sorry that there are problems with our product you have purch...

Original Texts
お買い上げ頂いた商品に問題があったとの事で大変申し訳ありませんでした

顧客は私の商品を受け取った際にケースは届いたが中身の商品が無かったと言っています
私は全ての商品を検品していますので商品が未完全である事はあり得ません
これはアマゾンもしくは配送業者によって紛失された可能性があります
アマゾンはこの注文に関して私に返金保障をしてくれますか？

顧客は商品が到着した際に商品に付属しているart coverが無かったと言っています
私が日本から発送した時には付属していたものです
kana0822
Translated by kana0822
We are terribly sorry that there are problems with our product you have purchased.

The customer said only a case has been delivered but there were no contents.
I inspect every product so the products cannot be imperfect.
Therefore, it is possible Amazon or the delivery company has lost the contents.
Does amazon provide money-back-guarantee regarding this matter?

The customer says there is no art cover attached to the product when it arrived.
It was attached when I sent it from Japan.

Result of Translation in Conyac

Number of Characters of Requests:
233letters
Translation Language
Japanese → English
Translation Fee
$20.97
Translation Time
22 minutes
Freelancer
kana0822 kana0822
Starter

Other Translations From Japanese To English Are Made Public

I received an email from company A. A needs to submit latest instruction manual including information of changes made from the previous version. They asked us to put cloud marks on changed points on the instruction manual. I do not know which points were changed, so will you take care of this matter?
Japanese → English
I went to a post office yesterday to see if there was something wrong with the address. It seems that there was nothing wrong with it. They said that it wouldn't be delivered to any other country as long as it says "Japan". The address said "Yamagata", a different prefecture. However, it should be delivered to Tokyo if the postal code is correct. I had them check it closely and the it...
Japanese → English
I have already paid 600 HKD, but received the invoice again. As I checked the e-mail, the payment for remaining to Serve as the Designated Representative of the Significant Controllers Register (SCR) is 1000 HKD, right? Please kindly let me know the details of 1,666.00 HKD of paypal you sent me.
Japanese → English
Currently, I'm making a catalog and website for PR of the products I purchased from you. For that, I need you to tell me you products' unique points and strengths. It's for indoor use, but can it be used outdoors? Also can it be installed on a wall instead of on the floor? Can we use Mac as the controller? Please tell me the difference between A and B lamp. Are tools required for maintena...
Japanese → English

kana0822's Public Translations

I had no idea you moved just two days ago! There are many families living here as It is close to a school. It is a good environment, kids can make friend easily. I moved here 1 year and half ago, but I still remember the hardness of moving in. I hope everything will go well on Saturday. I would like to chat with you again when you settle down!
Japanese → English
I sent the package today.
I was told at the post office that they cannot deliver with "parts used", unless what inside the package is not clearly written.
Therefore, I described the contents as "parts used(Guitar Knob pickup" .
I am sorry that I could not do as you suggested but I appreciate your understanding.

There are other ways to send packages to make postage cheaper.
However, it will take more time to deliver.
If it is alright with you, shall I check the postage?
Japanese → English
お返事ありがとうございます。
このように、もう一個注文いたしました、そして、もしさらに欲しければ、郵送料がかからないので、もう一つ注文することにします。
もし私が３つ一度に注文すれば、あなたの側で郵送料にかかるお金の節約になるのではないかと思いました。
あなたがどうして一つ以上注文するという選択肢を申し出なかったのかわかりません・・・この選択肢をご覧になってみることをおすすめします。そうすることでお金を節約することになります。
素晴らしいサービスをありがとうございます。良いフィードバックを残すつもりです。
English → Japanese