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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] We are terribly sorry that there are problems with our product you have purch...

Original Texts
お買い上げ頂いた商品に問題があったとの事で大変申し訳ありませんでした

顧客は私の商品を受け取った際にケースは届いたが中身の商品が無かったと言っています
私は全ての商品を検品していますので商品が未完全である事はあり得ません
これはアマゾンもしくは配送業者によって紛失された可能性があります
アマゾンはこの注文に関して私に返金保障をしてくれますか？

顧客は商品が到着した際に商品に付属しているart coverが無かったと言っています
私が日本から発送した時には付属していたものです
kana0822
Translated by kana0822
We are terribly sorry that there are problems with our product you have purchased.

The customer said only a case has been delivered but there were no contents.
I inspect every product so the products cannot be imperfect.
Therefore, it is possible Amazon or the delivery company has lost the contents.
Does amazon provide money-back-guarantee regarding this matter?

The customer says there is no art cover attached to the product when it arrived.
It was attached when I sent it from Japan.

Result of Translation in Conyac

Number of Characters of Requests:
233letters
Translation Language
Japanese → English
Translation Fee
$20.97
Translation Time
22 minutes
Freelancer
kana0822 kana0822
Starter

Other Translations From Japanese To English Are Made Public

I am sorry that they said that Specification which you had sent me was same as what was leaked on this internet. For example, please loo, at the below link. http://~ The document number, issue date and sign are all same exactly. I am sorry for bothering you, but please give me the evidence which can show that the parts which you sent me is genuine, again.
Japanese → English
The item ordered the other day came. Thank for enclosing the spare parts in dart last time.Together with new items, always to send us images we are greatly happy at WEB creating work. There are many users waiting for your new item, among our dealing makers, you items are the most popular. We look forward to your next new item. We appreciate your careful dealing. We thank you for your future su...
Japanese → English
May I let customer know that arrangement of shipment of the item will be after the next month due to this work? We are talking on the same level since the end of last month, and one month has passed. But no progress has been made yet. If we do not work, the item was sent to the customer. It was said yesterday that if arrangement of the ship was not made, they cannot receive the item. We cann...
Japanese → English
Notice of suspension of shipping due to inventory work and system maintenance. As of 23rd of November, 2020 Please note that we will be suspending our shipping due to the inventory work and system maintenance for the following period. During the period, we are sorry for the inconvenience. We highly appreciate your understanding. The period of unable for the shipping: 25th of November - 29...
Japanese → English

kana0822's Public Translations

I had no idea you moved just two days ago! There are many families living here as It is close to a school. It is a good environment, kids can make friend easily. I moved here 1 year and half ago, but I still remember the hardness of moving in. I hope everything will go well on Saturday. I would like to chat with you again when you settle down!
Japanese → English
I sent the package today.
I was told at the post office that they cannot deliver with "parts used", unless what inside the package is not clearly written.
Therefore, I described the contents as "parts used(Guitar Knob pickup" .
I am sorry that I could not do as you suggested but I appreciate your understanding.

There are other ways to send packages to make postage cheaper.
However, it will take more time to deliver.
If it is alright with you, shall I check the postage?
Japanese → English
お返事ありがとうございます。
このように、もう一個注文いたしました、そして、もしさらに欲しければ、郵送料がかからないので、もう一つ注文することにします。
もし私が３つ一度に注文すれば、あなたの側で郵送料にかかるお金の節約になるのではないかと思いました。
あなたがどうして一つ以上注文するという選択肢を申し出なかったのかわかりません・・・この選択肢をご覧になってみることをおすすめします。そうすることでお金を節約することになります。
素晴らしいサービスをありがとうございます。良いフィードバックを残すつもりです。
English → Japanese