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  4. We are terribly sorry that there are ...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] We are terribly sorry that there are problems with our product you have purch...

Original Texts
お買い上げ頂いた商品に問題があったとの事で大変申し訳ありませんでした

顧客は私の商品を受け取った際にケースは届いたが中身の商品が無かったと言っています
私は全ての商品を検品していますので商品が未完全である事はあり得ません
これはアマゾンもしくは配送業者によって紛失された可能性があります
アマゾンはこの注文に関して私に返金保障をしてくれますか？

顧客は商品が到着した際に商品に付属しているart coverが無かったと言っています
私が日本から発送した時には付属していたものです
kana0822
Translated by kana0822
We are terribly sorry that there are problems with our product you have purchased.

The customer said only a case has been delivered but there were no contents.
I inspect every product so the products cannot be imperfect.
Therefore, it is possible Amazon or the delivery company has lost the contents.
Does amazon provide money-back-guarantee regarding this matter?

The customer says there is no art cover attached to the product when it arrived.
It was attached when I sent it from Japan.

Result of Translation in Conyac

Number of Characters of Requests:
233letters
Translation Language
Japanese → English
Translation Fee
$20.97
Translation Time
22 minutes
Freelancer
kana0822 kana0822
Starter

Other Translations From Japanese To English Are Made Public

Thanks for letting me know! it's really great that the post office was able to mail it in the post for me without a signature. i'm so relieved. Thanks for the great feedback too. At present it is being stored. if it goes beyond the time limit it will be sent back to japan so i was extremely worried. There is a possibility that it is still being kept in the post office so i know it's asking...
Japanese → English
I'm glad that you accepted my request. You can ship items to Japan using my DHL account. Among my items stored at the warehouse, I would like to ship all of them except for 22866416. I will exclude 22866416 as I would like to make the total weight less than 70kg. Once you repack the items, please let me know the weight and size of the package. Based on the information, I will make a sh...
Japanese → English
I searched a little. The Rex number is a number that is necessary to apply EPA in EU and use in preferential duties, and we have to apply to government of EU countries and register it. I assume that it is the number that is applied not to Japan but to the government of EU countries, and is not the number obtained in Japan. I think that only corporate number listed in the invoice is enough, b...
Japanese → English
If someone asks what is the soul and what is the meaning of putting the soul into the thing, that is a passion of the people who are involved in the creation and the sales process, and also, I am sure, that is ultimately a passion of the creator. If the passion is shared with the third party through the thing, there will be energy through the sight of the thing. I decided to do the best I c...
Japanese → English

kana0822's Public Translations

I had no idea you moved just two days ago! There are many families living here as It is close to a school. It is a good environment, kids can make friend easily. I moved here 1 year and half ago, but I still remember the hardness of moving in. I hope everything will go well on Saturday. I would like to chat with you again when you settle down!
Japanese → English
I sent the package today.
I was told at the post office that they cannot deliver with "parts used", unless what inside the package is not clearly written.
Therefore, I described the contents as "parts used(Guitar Knob pickup" .
I am sorry that I could not do as you suggested but I appreciate your understanding.

There are other ways to send packages to make postage cheaper.
However, it will take more time to deliver.
If it is alright with you, shall I check the postage?
Japanese → English
お返事ありがとうございます。
このように、もう一個注文いたしました、そして、もしさらに欲しければ、郵送料がかからないので、もう一つ注文することにします。
もし私が３つ一度に注文すれば、あなたの側で郵送料にかかるお金の節約になるのではないかと思いました。
あなたがどうして一つ以上注文するという選択肢を申し出なかったのかわかりません・・・この選択肢をご覧になってみることをおすすめします。そうすることでお金を節約することになります。
素晴らしいサービスをありがとうございます。良いフィードバックを残すつもりです。
English → Japanese