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[Translation from Japanese to English ] Because of the differences of description at Amazon, we got some complains. ...

Original Texts
アマゾン側の表記ミスで商品名違い、クレームになております。

アマゾン米国の商品名が４個パックになっています。
アマゾン日本ではこの商品は１個です。

こちらとしましても表記に気付けなかったミスがございまが、
この件に関して私の方に非はないことと思いますので、
クレーム等でアカウント評価が下がることのないよう対応して頂きたく思います。

現在、既に送ったお客様や、注文が入っている方へ返品・返金を対応しており、
お客様はもちろん、私も大変迷惑がかかっています。

至急、対応お願いします。
spdr
Translated by spdr
It is escalated as a claim because of Amazon’s listing mistake.

The item name of Amazon US is 4-packs,
However, on Amazon Japan, it is 1 pack.

I know that there is some sort of responsibility for our side because we have not noticed the mistake in listing, but there is no fault in our side about this case.
So, I would like to request you to take action for not lower our account evaluation due to claims.

We now responding for accepting the return and issuing the refund for customers who we have already shipped and have already received orders.
This incident is causing customers’ inconvenience as well as ours.

Please take appropriate action as soon as possible.

Result of Translation in Conyac

Number of Characters of Requests:
239letters
Translation Language
Japanese → English
Translation Fee
$21.51
Translation Time
12 minutes
Freelancer
spdr spdr
Starter

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spdr's Public Translations

USPSから今戻ってきたところですが、商品はUSPSが保険を掛けたものではなく、システムに記録されていないので、USPSは貴販売店の依頼に応じて事件報告を申請できないと言っていました。これで郵便局に行ったのは3回目です。（これでこの件に関する5回目のメッセージです。大変申し訳ありませんが、この状態を受け入れることはできません。気販売店の依頼を全てこなそうと誠実に対応してきましたが、これ以上仕事の時間を取るわけにはいきません。貴販売店から次にとる明確な指示を早急にもらえない場合は、壊れた中古のレコードを添付しeBayとPayPalにどうすればよいのかの手伝いを依頼します。
よろしくお願いします。
English → Japanese
サイン済みの書類を提供していただきありがとうございます。当社はこの書類を持ってｊ申請の審査を先に進めるつもりです。さらに追加の質問などがある場合は遠慮なく連絡してください。

当社ではお客様の申請の審査をしましたが承認はまだ下りていません。お客様の申請が承認される前に、お客様が情報を提供してくれたクレジットカードの住所が米国外の住所であるため全てのお客様の支払いは銀行振り込みでなければならないことをお知らせいたします。銀行振り込み1回毎に20ドルの取引手数料が適用されます。お客様がこれらの条件に同意される場合は回答を返信してください。お客様の（同意する旨の）回答を受け取り次第、販売者ログイン名、パスワード、及び高解像度の写真をメールで送付いたします。
English → Japanese
Thank you for the information about the delivery date.
We have been still on business discussion after sending towels we had kept ourselves.
In view of this, if we place an order tomorrow on Nov. 5 or the day after tomorrow Nov. 6, will the delivery not meet the dead line?

We transfer the following amount for the payment of month of September.
Please verify it if it is correct.

Please send us your stock data you agreed at the beginning of this month as we really need it.

In addition, would you send me all images of which prices are listed in the price list of following items though I informed you the other day?
Japanese → English
A part of knobs etc. remain as silver coated.
The followings remain as the original chrome coating;
• The 6.5 mm round part with triangle pointer installed at the center of shutter button.
• The shutter button
• The circular plate to set the ASA sensitivity installed on the upper portion of winding up dial and the pin screw installed at the center of circular plate for ASA.
• The base of slow dial
• Open/Close knob for bottom cap.
Exterior: Painted later time. The coating etc. were removed by the chemical detergent once, and then, repainted. The letters etc. are preserved very clean. The upper cover and its associated parts painted later time have almost no scratches. The film compartment is not painted thoroughly as same as the exterior.
Japanese → English