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[Translation from Japanese to English ] About the Product Hello. I received the package today, but there was no ...

Original Texts
商品の件

こんにちは。
今日荷物が届いたのですが、購入した「A」が入っていませんでした。
「A」を送っていただけますか？

※届いたものは「B」でした（添付写真）

よろしくおねがいいたします。
kanon84
Translated by kanon84
Issue with the product

Hi.
I received the package today but "A" was not inside.
Could you send me "A"?

*What I actually received was "B" (see picture)

Thanks for your time.

Result of Translation in Conyac

Number of Characters of Requests:
90letters
Translation Language
Japanese → English
Translation Fee
$8.1
Translation Time
10 minutes
Freelancer
kanon84 kanon84
Senior

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Japanese → English
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Japanese → English

kanon84's Public Translations

Envío mis productos a México.
Creo que tardan entre 15 y 20 días en llegar empezando a contar desde el día del envío.
También puedo utilizar un servicio de envío más rápido por un precio de 10 dólares adicionales.
En ese caso, los productos le llegarían en 10 días más o menos.
Gracias por su consideración.
Japanese → Spanish
Gracias por ponerse en contacto con nosotros.

Sentimos profundamente que todavía no haya recibido su producto.

Normalmente nuestros productos no tardan más de un mes en llegar a su destino, por lo que podría darse el caso de que esté retenido en aduanas en España, o se haya perdido en tránsito.

Nos gustaría proceder con una de las dos siguientes opciones. Por favor, indíquenos cual es su preferida.
1. La devolución íntegra de su dinero
2. El reenvío del artículo

Por favor, ¿podría ponerse en contacto con nosotros para indicar qué curso de accion prefiere que tomemos?

Una vez más, reciba nuestras más sinceras disculpas por las molestias.
Japanese → Spanish
¡Hola!
Muchas gracias por tu compra.
El producto que has elegido es AAAAA.

Este producto es un kit de maqueta que necesita ser montado, y es muy popular.

Te lo enviaremos tan pronto como terminemos con los preparativos necesarios.

El número de envío será introducido a My ebay también en su momento.

Si por alguna razón como un accidente durante el envío el producto estuviese roto o presentase algún problema cuando le recibas, por favor contacta con nosotros inmediatamente.

Haremos todo lo posible para que quedes satisfecho con tu compra.

Gracias por tu paciencia.
Japanese → Spanish
Hello.
I do not think that the item is broken.
It is not possible that only one of the sounds does not work, so it sounds like it is perfect.
If you take a little more time to adjust the guitar and the pick-up, it will sound.

Please take it to a Roland distributor in your country to have it checked there.

We will give you a partial refund or an exchange if necessary, according to their judgment, so please do not worry.

We will also accept a return if you would like to do so, but please understand that we cannot be held responsible for custom duties.
Japanese → English