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Translation Results Requested Through Conyac Made Public

[Translation from English to Japanese ] Hello, Thank you for your email. I am very sorry to hear that your shipmen...

Original Texts
Hello,

Thank you for your email. I am very sorry to hear that your shipment may have been damaged during the transit and the brackets lost. Our shipping department did not remove heavy brackets from your shipment and were included in your shipment if inside the package from the seller. Unfortunately we cannot file a claim on your behalf with DHL as you choose not to purchase insurance which is required for all claims and refunds. I apologize for the inconvenience and hope to hear that DHL has located your missing items.

We are always looking for ways to improve our services and look forward to serving your future shipping and shopping needs.

Please let me know if there is any way I can be of assistance.
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Translated by tweet0
こんにちは
メールをいただきありがとうございます。あなたへの品物が乗り継ぎの際に傷つき、金具が無くなってしまったことをとても残念に思います。私どもの配送部門があなたの品物から重い金具を取り除かず、売り主様からの荷物の中に入れて配送してしまいました。残念ながらあなたが全てのクレームや返金に必要な保険を購入することを選択しなかったため、あなたの代わりにDHLにクレームを申し立てることはできません。ご迷惑をおかけして申し訳ありません。DHLが失った金具を見つけてくれることを願っております。
私どもは常に私たちのサービスを改善する方法を模索しており、さらなる配送ができることを願っております。
もし何かお手伝いできることがありましたらご連絡ください。

Result of Translation in Conyac

Number of Characters of Requests:
718letters
Translation Language
English → Japanese
Translation Fee
$16.155
Translation Time
20 minutes
Freelancer
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Starter

Other Translations From English To Japanese Are Made Public

They didn't give me proof and no I would not be happy to send back and occur more costs I had to pay £36 duty on top of what you charged so no I'm sorry I could send back have to pay and end up with nothing
English → Japanese
Regarding the package, kindly see the attached FEDEX Airwaybill sheet for easy tracking. And for the 5pcs speaker, i checked with the production dept. we try to make the delivery within 6 days, is this ok for you? It's near the new year,there are piled of lots of orders,hope you can understand the situation. And the unit price is USD98/PC FOB USA. For the shipping cost, I will check with our...
English → Japanese
C AME R A B A L A N C E P L A T F O RM W I T H DO V E T A I L Q U I C K R E L E A S E P L A T E This is the camera mounting platform with front-to-back and side-to-side movement adjustment knobs. NOTE: It is important not to over tighten the adjustable gimbal as it can cause stripping. R E C I S I ON G I MB A L W I T H H A N D L E This is the adjustable gimbal assembly with handle for quick...
English → Japanese
The order is ready to ship. But we are informed via T-postline+ today, they refuse to carry the package with lower invoice. Would you like us to declare 100% value on invoice and send by T-postline+, or DHL with 10% invoice?
English → Japanese

tweet0's Public Translations

あなたの最後の注文は、１ポンドに付き$5.08だっただろうと思います。他の最近の輸送は１ポンドにつき$4.22〜$6.42の範囲でした。
UPSの速達は大体１週間かかり、仲介手数料は無く、関税のみです。
これはあなたのMyUS運送会社に比べるとまだ高いかもしれません。私たちは不適当な梱包によるダメージを防ぐために彼らに荷物を開けて再梱包しないよう頼んだ方が良いと思います。これからの注文については、全ての荷物に当初の梱包のまま転送するようメモを添付することはできます。
これがいい解決策だと思えるようであればご連絡ください。あなたが金額を比較できるよう、私は各注文に対してUPS送料を見積もることも可能です。
English → Japanese
You will complete just by clicking Login button at the lower left of the form after entering user ID and password.
*ID, password and testman are valid until end of June. Starting July, we are planning to provide terminal maps as a member service to those who donated more than 500 JPY with an approval to the concept of the website.
Terminal map now showing
showing in 2014
showing preparation in 2015
Tokyo area will be added
Japanese → English
*All transportations(stations for JR, a private railways, and subway railways, bus stops for highway bus and airport bus) are printed
*easy to find ways to transfer and elevators during sight seeing and shopping, universal design focus on impediment removal for elderly, handicapped people and ladies raising children.
Trial for member service
temporary ID and password for trial
We made it valid up to end of June so that you can realize the convenience of terminal map.
Please try out by logging in with user ID:** and password:**.
Japanese → English
I can not just calculate the shipping cost for the item which I transferred by MyUS as the shipping cost also depends on Dimensional Weight, too.
Shipping cost can vary by the weight of the item, as well.
Also, we are transferring your items and other items all at once.
From my experience, it should be around $2.2-$3.8 per 1lb.
For your order this time, it will be about $4.7 per 1lb for sending directly from your company to us, I suppose? I calculated without the shipping cost to MyUS.
I am setting to pay by PayPal right now, but will I get 3.5% reduction from the current wholesale price if I pay by bank transfer?
Japanese → English