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[Translation from Japanese to English ] I apologize for the late reply as I was waiting for a reply from Amazon. U...

Original Texts
申し訳ありません。
アマゾンに問い合わせていたので、返信が少し遅れてしまいました。

今回の問題は、申し訳ありませんが、お客様が誤解をされています。
この商品はケースではなく、１本で販売されています。
なぜ、ケース販売と主張されるのか、私には理解できません。

おそらく、あなたは以前に全く別のページから申し込まれたのではないでしょうか？

もう一度、お客様が申込になったページをよくご覧になってみてください。
この商品は、ケースで販売されていません。
もし、まだ納得がいかなければ、このカタログを作成したアマゾンに問い合わせてください。

アマゾンに対してクレームを申請したようですが、私はとても残念な気持ちです。取り消して頂けますか？

もし、この商品の返品・返金を望むのでしたら、受け入れます。
ただし、お客様都合での返品になるので、日本までの送料はお客様負担となりますので、ご理解ください。

日本に商品の到着が確認でき次第、全額返金します。

今回の問題をあなたが理解して頂けることを願います、
14pon
Translated by 14pon
I apologize for my late reply. I was inquiring with Amazon.

Regarding this issue, you have misundersood something, I am afraid.
This product is sold by piece but not by case.
I have no idea why you insisted it should be sold by case.

Perhaps, you might have placed an order through a totally different page before?

Would you kindly reconfirm the page on which you placed your order this time?

This product is not sold by case.
If you still feel uncomfortable with my explanation, please inquire Amazon, who created the catalog.

I know you have filed a claim with Amazon, and I am so disapointed. Would you please remove your claim?

If you wish to return this item for a refund, I will accept it.
However, please note that you must pay the return shipping charge as it is a return of your reason.

I will refund you once I confirm receipt of the item.

I hope you understand the issue this time.

Result of Translation in Conyac

Number of Characters of Requests:
432letters
Translation Language
Japanese → English
Translation Fee
$38.88
Translation Time
about 1 hour
Freelancer
14pon 14pon
Starter
こんにちは

こちらで始めて、ちょうど１年経ちました

英語学習履歴：
中学・高校　６年間　（当然優秀）
大学（R大学英米文学科卒。当然現役入...

Other Translations From Japanese To English Are Made Public

Hello. I am 〇〇, a Japanese. Would it be possible for me to purchase your product from Japan? If yes, please let me ask some questions below: (1) What is the difference between [Product 1] and [Product 2] regarding the manufucturing process? Also what is the sales price per sheet for each? (2) How much would the shipping fee, roughly speaking? I think it would depend on the purchase quanti...
Japanese → English
I inquired at the Japan inspection agency. Inspection is possible with the information your company provided. I apologize that it took some time. For the sample, are you referring to this? Or have you already decided on the sample product that you will provide? If it's finalized, please let me know the product information. I understand about shouldering the shipping expenses. I want...
Japanese → English
Thank you for your purchase. As this item is really popular in Japan and even a slight time difference it has sold out. We are really sorry. As we will let you know when the item comes in, we appreciated if you purchase it then. We will pay it back right now, please proceed for a cancelation. We are happy if you understand u. Thank you this time. We wish your well business and health fr...
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By the way, is a Chinese person who asked about the toy 〇〇? If so, did you already give any to him? He is a famous promoter for the world of toy collection. And, I am curious about the music of the mixtape, too. Please let me know if you complete the digital version! I would really love to. I am a collector and fan of you so much.
Japanese → English

14pon's Public Translations

Forgive me for writing to you instead of calling.

Thank you very much for your reaction regarding XYZ. I really appreciate that.

I have a question to ask.
As for the pages of Top Artist and Top Tracks, can we display Japanese artists and tracks?
※Genres pages have no problem as they are.

I tried to revise these pages referring to the following page, but I did not find any options to select countries and languages.

If these are difficult to change, it's OK as they are. I just wanted to change them as long as it is possible.
Thank you for your help.
Japanese → English
I use MyUS to ship my orders from the US to Japan.

I ask MyUS to ship my packages in the shipping boxes originally delivered to them, otherwise, they would ship them in very poor packages.

My packages would not be opened-and-repacked. I make arrangements to receive packages from you in the original shipping boxes.
They mostly arrive in undamaged and clean conditions.
I put priority to safety arrival of packages rather than reducing the shipping costs.
Japanese → English
How is the progress of my order placed on April 1?
Since we cannot expect to sell them by the due date of our credit card, could we have partial refund and reorder later, in the worst case?
If we can have your inventory list, we will place an order at once.
We have been dealing with you so long, but your reaction this time so much disappointed us. We really hope to receive your answer soon. If we do not hear from you soon, I will have to file a claim with PayPal to start a refund process. (Believe me, I hate to do so.)
Thank you in advance.
Japanese → English
You cannot search with Asian languages (Chinese, Japanese...). Probably, neither with Russian. (All these are non-alphabetical languages.)
XYZ Script allows searching with non-alphabetical languages.

I have a question on XYZ Script:
When importing data in CSV, are longtitudes and latitudes always necessary? (I want to display the details on Google Street View.)
※I have address information.

If longtitudes and latitudes are always necessary, do you know any tool to calculate those from address data?
Please share if you know any.
Japanese → English