It took me a long time to attach the lamp as I was also busy moving. Today, I checked the lamp thoroughly and found it was broken. I do understand what you are saying, so I think I will leave it to Paypal to make judgement.
It took a long time to set up lighting as it overlapped the time of moving. I found the lamp was broken today when I examined it carefully I do understand your point of view as well and I'm thinking about asking PayPal to find the best solution.