[日本語から英語への翻訳依頼] こ連絡ありがとうございます。 ご注文の商品は、書留便にて3/14発送しておりますが、まだ届いていないとのこと、 大変申し訳ございません。配送状況を調べたと...

Original text

こ連絡ありがとうございます。
ご注文の商品は、書留便にて3/14発送しておりますが、まだ届いていないとのこと、
大変申し訳ございません。配送状況を調べたところ、3/16東京国際郵便局から到着国に向けて発送したところの情報までしか反映されないのです。もともとカナダ宛ては書留便で発送しても、なぜか反映されない国なのです。郵便局に調査請求しても時間がかかりご迷惑をおかけしますので返金いたします。大変ご迷惑をおかけしたお詫びとして本日、Tea Bag 6pcs を無料で再発送いたします。

翻訳 / 英語

Thank you for your contact.
The item ordered was hipped by Post on 14 March, but has not been delivered yet, we hear, we are really sorry for it. When checked the shipping situation, it reflects up to being shipped toward to your country from Tokyo International Post on 16 March. Initially, even we ship toward to Canada by registered post, somehow it cannot be reflected. As it will take time for post office's investigation, and give you inconvenience, and so we will issue you a refund. As an apology we will ship tea bag x 6 pieces for free of charge.

apollon- 5年以上前
ありがとうございました。

setsuko-atarashi- 5年以上前
こちらこそ、ご丁寧にご連絡を頂きまして有り難う御座います。。

翻訳 / 英語

Thank you for your message.
We are very sorry that the item you that ordered and was shipped out on a registered mail on March 14th hasn’t been arrived yet. I looked up the shipping situation and it says the item got shipped out on March 16th from Tokyo International Post office to the designated country but it doesn’t reflect any further. Canada is originally a country where the tracking doesn’t get reflected in the case you ship on a registered mail for some reason. I will pay you back as it would take so long if I claim the post office for the investigation and it will cause you more trouble. Today I will send you 6 pcs of the tea bags to show my apology for causing all this inconvenience.

apollon- 5年以上前
ありがとうございました。

翻訳 / 英語

Thank you for contacting me.
The goods which you ordered has been shipped on March 14th already by registered mail, but not yet reached, right?
We apologize for it, according to the shipment status, we knew that on March 16th, the goods was shipped from Tokyo International Post Office for destination country, but no further news on the record. From the beginning, in case you ship goods by registered mail to Canada, I don't know why, but it will not be reflected on the shipment status. We would like to refund it because it'll take more time to ask re-investigate with post office. As our sincere apology, we'll ship Tea Bag 6pcs by free of charge for you today.

apollon- 5年以上前
ありがとうございました。

risa0908- 5年以上前
こちらこそありがとうございます。ご丁寧な連絡を頂戴し恐縮です。

翻訳 / 英語

Thanks for your contact.
Your order has been shipped on registered mail on 14th of March, however it wasn't delivered yet.
I am so sorry. As I have checked the current situation for couriers, it only shows the items has been confirmed to depart Tokyo International Post Office on 16th March. For Canada we sometimes are experiencing the delay of updating the delivery information so far. However, for taking such a long time to investigate through the post office, I can well understand your situation for this delay therefore I will refund for you at this time. I am sorry to put you any trouble caused. For expressing my thanks for your patronage I will send 6pcs of tea bags for you today.

apollon- 5年以上前
ありがとうございました。

[削除済みユーザ]- 5年以上前
こちらこそで御座います。